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Terms of service

Last updated: 11 November 2026

These terms apply to businesses and their team members who use Hop! Chat, a tool by Hop! for answering Instagram and Messenger messages. By signing in or connecting an account you agree to them.

The service

Hop! Chat receives the messages sent to the accounts you connect, shows them to your team, sends your replies, runs the automations you set up and, if you turn it on, drafts or sends AI replies from your knowledge base.

Your account

  • Keep your password to yourself and tell us if you think someone else has it.
  • You are responsible for what your team members do in your workspace.
  • Connect only Instagram accounts and Facebook Pages that you own or are allowed to manage.

Rules for messaging

  • Follow Meta's Platform Terms, Developer Policies and messaging rules, including the 24 hour reply window. Hop! Chat helps with this but the responsibility is yours.
  • No spam, no unlawful, deceptive or harassing messages, and no collection of data you have no right to collect.
  • Tell people when they are talking to an automated system where the law or Meta requires it.

AI replies

AI replies are written from the knowledge base you provide, within rules meant to stop invented facts, and the AI hands a conversation to a person when it is unsure. Even so, an AI reply can be wrong or incomplete. You decide whether the AI is off, drafts for approval, or sends by itself, and you are responsible for what is sent from your accounts.

Your content and data

Your conversations, contacts and knowledge base remain yours. We process them only to provide the service, as described in the privacy policy. You can disconnect an account or ask for deletion at any time; see the data deletion page.

Availability and changes

We work to keep the service running, but it depends on Meta's and other providers' systems and may be interrupted. Features can change. If Meta changes or withdraws access to its APIs, parts of the service may stop working.

Liability

The service is provided as it is. To the extent the law allows, Hop! is not liable for lost profit, lost data or indirect damage arising from the use of the service, including messages that were not delivered or replies written by AI.

Ending the service

You can stop using Hop! Chat at any time. We may suspend a workspace that breaks these terms or Meta's rules, or that puts the service or other people at risk.

Law and contact

These terms are governed by the law of the Republic of Albania. Questions: hop.al.