Data deletion

Hop! Chat, a tool by Hop!, handles messages sent to the Instagram accounts and Facebook Pages that businesses connect to it. You can ask for your data to be deleted at any time. This page explains how.

If you connected an Instagram account or a Facebook Page

• In Hop! Chat: open Settings, Channels, and disconnect the account. Its access token is deleted at once. To also delete its conversations and contacts, write to us or use the request below.
• On Instagram: open Settings, then Website permissions (Apps and websites), find Hop! Chat, remove it and choose to send a deletion request.
• On Facebook: open Settings and privacy, Settings, then Apps and websites (or Business integrations), find Hop! Chat, remove it and choose Send request to delete your data.

When Meta sends us your deletion request, the connected account, its access token, and the contacts, conversations and messages received through it are deleted. Meta shows you a confirmation code and a link back to this page, where you can see the status.

If you wrote to a business that uses Hop! Chat

Your messages belong to your conversation with that business. Ask the business to delete them, or write to us at hop.al with the name of the business and your Instagram or Facebook name. We delete the conversation and your contact record within 30 days and confirm it to you.

What is deleted

• Your contact record: name, username, picture link, tags, notes and custom fields.
• The messages of the conversation and links to attachments.
• For a connected account: its access token and its settings in Hop! Chat.

Backups that still contain the data are overwritten within 30 days. We keep only the record that a deletion request was received and completed, without the deleted data.

Contact

Questions about deletion: hop.al.